Desktop Support Engineer

Company: Open Systems Technologies
Location: Bastrop
Posted on: April 28, 2024

Job Description:

A financial firm is looking for a -Desktop Support Engineer to join their team in Austin, TX. -

Pay: $30-35/hr

Responsibilities: -

• Providing level 2 desktop support as needed
• Ensuring customer service is timely and accurate
• Aligning service level agreements with business stakeholder priorities
• Reporting on and driving performance against KPIs and metrics
• Handling customer concerns and complaints while overseeing 100% of incoming service desk requests, incidents, and issues
• Gauging the effectiveness and efficiency of service delivery; develop and implement strategies for improving desktop service delivery
• Developing and manage a broad range of technical IT projects
• Providing timely updates to senior helpdesk leaders and stakeholders on regular basis
• Delivering enterprise level technical support covering a wide breadth of technical matters
• Meeting with clients and managing technical resources as needed
• Handling escalations from Systems Engineering and Systems Administration stakeholder teams Qualifications:
  • Bachelor's degree in computer science or relevant field
  • 5-7 years of advanced technical experience
  • 5-7 years of commensurate and progressive growth experience in a Service Desk or Help Desk technical support environment
  • Experience -installing and configuring computer systems, diagnosing and solving hardware/software faults, and logging and tracking any additional troubleshooting that may occur
  • Experience with VMWare, Azure/Office 365
  • Knowledge of Servers: Active Directory, Group Policy (administration, not necessarily creation of new GPs), bring up Domain Controllers
  • Experience with mobile devices (both Android and iPhone)
  • CompTIA Net+ and/or CompTIA Security+
  • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
  • Experience with ITSM ticketing systems such as ServiceNow, Zendesk, Remedy, etc.
  • Exceptional customer service, analytics, and problem-solving skills to ensure the best client solutions
  • Expert technical knowledge with an understanding for managing multiple diverse environments
  • Excellent communication skills, demonstrated ability to create comprehensive technology analysis documents, instruction sheets, and process documentation for current and potential programs
  • Ability to facilitate technical meetings, and convey technical information to non-technical staff
  • Proactive communicator with all levels of staff and management with the ability to maintain open communication with others
  • Self-motivated with directed exceptional customer service orientation and dedication to meeting deadlines
  • Excellent organization, time management and analytical skills
  • Working for a financial institution or financial industry background is a huge plus
  • CCNA or CCIE-Cisco certifications a real plus

Keywords: Open Systems Technologies, Austin , Desktop Support Engineer, Engineering , Bastrop, Texas