Desktop Support Engineer
Company: Open Systems Technologies
Location: Bastrop
Posted on: April 28, 2024
Job Description:
A financial firm is looking for a -Desktop Support Engineer to
join their team in Austin, TX. -
Pay: $30-35/hr
Responsibilities: -
- Providing level 2 desktop support as needed
- Ensuring customer service is timely and accurate
- Aligning service level agreements with business stakeholder
priorities
- Reporting on and driving performance against KPIs and
metrics
- Handling customer concerns and complaints while overseeing 100%
of incoming service desk requests, incidents, and issues
- Gauging the effectiveness and efficiency of service delivery;
develop and implement strategies for improving desktop service
delivery
- Developing and manage a broad range of technical IT
projects
- Providing timely updates to senior helpdesk leaders and
stakeholders on regular basis
- Delivering enterprise level technical support covering a wide
breadth of technical matters
- Meeting with clients and managing technical resources as
needed
- Handling escalations from Systems Engineering and Systems
Administration stakeholder teams Qualifications:
- Bachelor's degree in computer science or relevant field
- 5-7 years of advanced technical experience
- 5-7 years of commensurate and progressive growth experience in
a Service Desk or Help Desk technical support environment
- Experience -installing and configuring computer systems,
diagnosing and solving hardware/software faults, and logging and
tracking any additional troubleshooting that may occur
- Experience with VMWare, Azure/Office 365
- Knowledge of Servers: Active Directory, Group Policy
(administration, not necessarily creation of new GPs), bring up
Domain Controllers
- Experience with mobile devices (both Android and iPhone)
- CompTIA Net+ and/or CompTIA Security+
- MCSA (Microsoft Certified Systems Administrator/Solutions
Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP
Microsoft Certified IT Professional, MCSE (Microsoft Certified
Solutions Expert)
- Experience with ITSM ticketing systems such as ServiceNow,
Zendesk, Remedy, etc.
- Exceptional customer service, analytics, and problem-solving
skills to ensure the best client solutions
- Expert technical knowledge with an understanding for managing
multiple diverse environments
- Excellent communication skills, demonstrated ability to create
comprehensive technology analysis documents, instruction sheets,
and process documentation for current and potential programs
- Ability to facilitate technical meetings, and convey technical
information to non-technical staff
- Proactive communicator with all levels of staff and management
with the ability to maintain open communication with others
- Self-motivated with directed exceptional customer service
orientation and dedication to meeting deadlines
- Excellent organization, time management and analytical
skills
- Working for a financial institution or financial industry
background is a huge plus
- CCNA or CCIE-Cisco certifications a real plus
Keywords: Open Systems Technologies, Austin , Desktop Support Engineer, Engineering , Bastrop, Texas
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