General Manager, Retail
Company: Goodwill Industries Of Central Texas
Location: Austin
Posted on: April 28, 2024
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Job Description:
Summary of PositionThe Retail General Manager (RGM) is
responsible for managing daily operations of the retail store
including both the production activities and the retail selling
floor. This includes customer service, stocking, merchandising,
inventory control, budgeting, and record keeping. Also included is
the overall production efficiency, housekeeping standards, safety
standards, loss prevention, and coordination of merchandise flow.
The RGM is responsible for clearly defining roles, responsibilities
and requirements for their direct reports and hold each accountable
by setting specific performance expectations, providing necessary
training, and giving consistent feedback.Role and
ResponsibilitiesResponsible for the overall operation of the retail
store, including store opening and closing.Oversee all production
levels, and quality of merchandise to the sales floor to optimize
revenue generation.Manage inventory levels of all merchandise
lines.Monitor and ensure a smooth and effective flow of donations
adhering to all published standards, security, safety, and State
laws.Maintain staffing levels while attaining budgeted payroll This
includes employment separation, hiring, and training all new
associates in accordance with Goodwill policies.Perform all
requested reporting requirements on a timely basis including but
not limited to surveys, production reports and sales reports.Review
and analyze profit and loss statements and adjust store operations
according to data.Ensure that daily banking requirements are
met.Set and manage schedules for store staff so that the store
needs are always met.Manage time and attendance through the Company
timekeeping program and submit payroll according to established
deadlines.Maintain effective email, phone, and face to face
communication with all divisions and other stores.Create an
atmosphere of ongoing exceptional customer service for both
internal and external customers. Serves as point of resolution for
customer complaints and grievances.Comply with and enforce company
policies and standards.Strives to reduce store turnover, through
proper training, selection, and motivation of store team.Other
duties as assigned.Supervisory ResponsibilityThis position has
supervisory responsibilities over the retail staff including the
Assistant Manager, Retail Supervisor, Merchandise Processors &
Sales Associates.Required Skills & QualificationsHigh school
diploma or Bachelors degree preferred.Two to three years of
previous retail progressive management experience supervising
several departments and/or staff of 15 or more employees.Minimum of
five (5) years experience in retail or equivalent
industry.Experience selecting, assessing, coaching, and developing
associates, preferably in a retail environment.Full P+L
ownership.Proficiency in setting and managing schedules for store
staff.Ability to communicate effectively in English, both orally
and in writing.Basic math and computer skills.Broad knowledge of
the thrift and resale industry and ability to react to
competitively.Highly developed sense of customer service and
interpersonal skills including high integrity, respect for all
individuals (customers, vendors, and employees), strong critical
and analytical thinking skills, and appreciation of
diversity.Ability to perform the same functions that direct reports
perform.Ability to complete necessary paperwork and reports in a
timely and efficient manner.Valid drivers license.Ability to
exercise good judgment in handling day-to day situations.Ability to
work a flexible schedule to include opening and closing shifts and
extended hours during peak business.Physical RequirementsAbility to
work in both a climate controlled and non-climate controlled
environment.Ability to perform continuous walking, stooping,
standing, bending, lifting, kneeling, and climbing for prolonged
periods of time (up to 7 hours- per 8-hour shift).Ability to lift
and carry 35 pounds with or without a reasonable
accommodation.Moderate noise (i.e., business office with computers,
phone, and printers, light traffic).Ability to work in a confined
area.Specific vision abilities required by this job include close
vision requirements due to computer work. #IND1All qualified
applicants will receive consideration for employment without regard
to race, color, sex, sexual orientation, gender identity, religion,
national origin, disability, veteran status, age, marital status,
pregnancy, genetic information, or other legally protected status.
Post offer background check is required to ensure applicant meets
all eligibility requirements for the assigned customer/location.
Alternative work locations may be offered as appropriate.by
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Keywords: Goodwill Industries Of Central Texas, Austin , General Manager, Retail, Hospitality & Tourism , Austin, Texas
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