Experienced Customer Experience Professional
Company: Disability Solutions
Location: Austin
Posted on: May 9, 2024
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Job Description:
Join a team recognized for leadership, innovation and
diversityServe as the primary customer contact for your assigned
portfolio of accounts and ensure all customer needs and
expectations are met. You will respond to inbound customer calls
and email regarding order inquiry as to ship dates, problems, order
changes, repairs and RMA's. You will communicate with other
departments such as Technical Support, Logistics, Manufacturing,
Regional Sales Managers, Product Managers, etc., to resolve
customer issues. You will process orders including order entry,
expediting orders, change orders, returns, monitoring order status
and resolving discrepancies. You will act as a change agent and
look for ways to improve Customer Care processes.Key
Responsibilities
Keywords: Disability Solutions, Austin , Experienced Customer Experience Professional, Other , Austin, Texas
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