Regional Manager

Company: Snooze
Location: Austin
Posted on: January 25, 2025

Job Description:

Our SnoozestoryAt Snooze, we do breakfast but different. From Benedicts to Bloodys, towhatever you're feeling at the moment, we're always looking to turn yourexperience upside down and on its side. With every meal we serve, we'rededicated to bettering both the communities we live in and the planet we liveon. We donate over $750K in in-kind donations back to our communities, whilestriving to divert as much waste as we can through our composting and recyclingprograms. Plus, Snooze has responsible sourcing practices so you can start yourday knowing you're responsible for making the world a bit brighter. We are notjust committed to our communities and our planet, we are equally committed toour people, or Snoozers as we call them! From the first step you take in ourrestaurants we are committed to creating a safe, warm, welcoming, andtransformative employment experience that allows you to bring out your besteach and every day! We are an eclectic group of people from all walks of lifeand ultimately, we know that the same goes for our people as it does for ourpancakes: they are so much better with passion, purpose, and pride! Willyou join us? What does your Role Bringto the Table?A significant role to the future and growth ofSnooze! The Snooze Regional Manager of Operations ensures operational excellence throughexecution of the Snooze Compass: Guests, Snoozers, Craveable, Best of the Best,Individuality, Passion, Sustainability and Community. The Regional Manager willprotect and grow the amazing Snooze culture by thoughtfully utilizing allMothership support resources to support the restaurants in their region. Reporting to the Vice President ofOperations, the Regional Manager is expected to communicate at the highestlevel with the Mothership, all management teams and supervisors, and ensuresthat communication flows to all Snoozers clearly and in a timely manner. Thisrole holds vital our Snooze beliefs of delivering excellent business resultsvia the quadruple bottom line: People, Planet, Profit and Pancakes!

The Positionspecifics!Taking on the role of Regional Director of Operations isn't just aboutbacon and pancakes. The responsibilities of this position include:

• Actively build genuine relationships with Mothership team, peers andrestaurant management teams
• Manage Birthday and Anniversary celebrations for restaurant managers andstaff within the region
• Meet in person with each manager-in-training within the region at leastonce per week
• Attend and participate in one Breakfast Club meeting each month withinthe region
• Conduct regional Pillars and Snooze University meetings
• Ensure the FOH and HOH management teams are fully staffed; confirm thatstaffing pars are set and sign off on manager and hourly schedules prior toposting
• Demonstrates critical hiring and talent selection practices
• Continuously provide leadership inclusive of regular restaurant visits -a minimum of 6 hours at each restaurant
• Responds to feedback received via guest feedback and complaints, eggmesand other correspondence within 24 hours, ensuring that actions plans toaddress feedback are completed
• Accountability for the execution of the Snooze HACCP: Food Safety andSanitation Program.
• Confirms that all policies, procedures and systems are completed thatmaintain Snooze's highest recipe and presentation standards for food andbeverage (i.e. purchasing, receiving, storage and preparation)
• Validate menu and recipe adherence during each visit resulting inPerfect Plates and Perfect Cups
• Maintains significant involvement in the introduction, training andexecution of seasonal food and beverage menus
• Ensures that repairs and maintenance is managed and preventativemaintenance calendar up to date in each restaurant
• Collaborates with GM and Director of Facilities to confirm that allequipment issues in the restaurant are being acted on and follow up is handledtimely and properly
• Takes pride in all aspects of cleanliness and care for the facility andis a role model for all managers and staff
• Confirms that Snoozers are being cared for and that they exhibit a highlevel of passion for Snooze, Guests and each other in each restaurant
• Verifies that the environment of each restaurant is welcoming,inclusive, celebratory and professional at all times.
• Engages in ongoing development of managers while holding themaccountable for performance and maintenance of Snooze standards; includes useof effective performance management and coaching/ counseling to achieve desiredresults
• Ensures presence of sustainability practices and education is alive andwell in the restaurants by supporting the Green Captain program and monitoringthe restaurants effectiveness is executing our sustainability practices.
• Coaches and leads managers in waste area cleanliness and being a greatneighbor.
• Supports and coordinates with Community Manager and Community Commanderregarding restaurant events, caterings and commitments.
• Ensures that communication regarding restaurant events flows to allmanagers and team members in the region
• Provides continuous financial oversight and direction for all P&Lline items with specific emphasis on cost of sales, labor costs andcontrollable operating expenses
• Monthly review that plan goals are achieved and identify and implementaction steps to address plan variances
• Ensure all inventory levels of food/beverage/smallwares are maintainedat quantities appropriate for sales volume
• Ensures restaurant sales growth year over year in accordance withoperating plan
• Other tasks, duties, and responsibilities as assigned to meet Snooze'sbusiness and operational needsTheBennie-fitsThis role comes with some sweet perks! See below:
  • Competitive Annual Snooze Incentive BonusProgram
  • Competitive Health, Dental, Vision, Pet andAccident Insurance Plans with employer contribution
  • Employer Paid Short Term Disability and Lifeinsurance benefits
  • 401k/Roth 401k Plans
  • Snooze Work Hard, Play Hard Days (UnlimitedTime off Program)
  • Five (5) paid sick days within a calendar year
  • Paid Holidays (Mothership Holiday Schedule),Birthday and Snooze Anniversary Date
  • Monthly auto stipend for all travel needswithin home region (taxable
  • Snooze Cell Phone and Internet Reimbursements
  • 100% paid meal benefit while working and onoff-days
  • Other benefits including field trips, communityengagement, and personal and professional growthIs thisrole the right fit for you?If this is the right role for you, you must possess the followingskillsets:
    • Anentrepreneurial spirit with ability to work within the direction of a supervisor
    • Strongfunctional kitchen and restaurant operations expertise
    • Excellentwritten and oral communication skills
    • Excellentpresentation skills; development of presentation content and delivery in frontof a mixed audiences
    • Possessbasic math skills and have the ability to read, process and communicateregarding financial statements
    • Excellentconflict management, problem solving, and relationship building skills.
    • Excellentorganizational and time management skills. Demonstrated ability to manage aproject to provide deliverables within specified timeframe
    • Abilityto multi-task and prioritize to manage a heavy workload
    • Basiccomputer skills with a proficiency in Word, Excel and PowerPoint
    • Aptitudeto quickly master new business environment
    • Abilityto have fun, dance and laugh under/during stressful situations. (yes,seriously)Let's talkprerequisites! (Education, credentials, and experience) Must be 21 years of age and authorized to work in the United States3+ years of experience of multi-unit restaurant operating leadership(National or Regional Brand)5+ years of experience in full-service or casual dining in a leadershippositionLet's getphysical! (additional requirements)Must have the stamina to work 45-55 hours per weekBe able to work in a standing position for long periods of time (up to10 hours).The travel required for this position is approximately 20% and must beable to travel for up to 5 days at one time (air, car, bus, train and weekendtravel all required). Home based is subject to restaurant coverage.The NittyGritty DetailsBase salary range: $100,000-$120,000 per yearThe base salary range above represents the low and high end of theSnooze salary range for this position. Actual salaries will vary and may beabove or below the range based on various factors including but not limited toexperience, education, training, location, merit system, quantity or quality ofproduction, responsibilities, and regular and/or necessary travel. The rangelisted is just one component of Snooze's total compensation package foremployees. Snooze is an equal opportunityemployer Associated topics: assistant gm, business coach, captain, editor in chief, fire captain, lieutenant, manager in training, police captain, police commander, shift lead

Keywords: Snooze, Austin , Regional Manager, Executive , Austin, Texas