Customer Care Account Manager
Company: VirtualVocations
Location: Austin
Posted on: January 27, 2025
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Job Description:
A company is looking for an Account Manager responsible for
customer satisfaction and retention.
Key Responsibilities
Address escalated customer problems quickly and accurately
Ensure follow-up communication to confirm resolution of customer
issues
Meet/exceed key performance indicators related to customer
satisfaction and retention
Required Qualifications
Experience handling customer issues with excellent de-escalation
skills
Ability to collaborate and influence cross-functionally
Experience with key performance indicators (KPIs)
Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel,
Outlook)
Flexibility to adapt to changing customer needs and work
environments
Keywords: VirtualVocations, Austin , Customer Care Account Manager, Executive , Austin, Texas
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