Sr. Director, National Alliances

Company: CrowdStrike, Inc.
Location: Austin
Posted on: February 1, 2025

Job Description:

Summary of Responsibilities

• Manage and maintain a high level of customer satisfaction by resolving issues promptly and efficiently.
• Collaborate with cross-functional teams to identify and implement process improvements.
• Develop and maintain accurate and up-to-date records of customer interactions.Key Responsibilities
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Work closely with the sales team to ensure seamless handovers and meet customer needs.
  • Continuously monitor and improve customer satisfaction metrics.
  • Contribute to the development and implementation of new customer service processes and procedures.Requirements
    • Strong communication and interpersonal skills.
    • Ability to work in a fast-paced environment and adapt to changing priorities.
    • Excellent problem-solving and analytical skills.
    • Ability to maintain confidentiality and handle sensitive information.Preferred Qualifications
      • Experience in customer service or a related field.
      • Knowledge of customer service software and tools.
      • Ability to work in a team environment and contribute to a positive and supportive team culture.

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