Veterans Preferred - Director of Venues

Company: Hyatt
Location: Austin
Posted on: February 22, 2025

Job Description:

Military Veterans are Encouraged to Apply. -The Director of Venues will lead the reimagination of the hotel outlets (market / lounge / restaurants). The reimagination will include marketing, concepting, ordering and menu design. This role will lead the repositioning of our outlets through this exciting time and beyond.

Duties Include:

• Responsible for short and long term planning and the management of the hotel outlet operations in the front and back of the house
• Develop and recommend the budget, concepts and objectives and manage within those approved plans
• Implement and maintain food & beverage sales/marketing programs
• Direct and oversee development of employees
• Hire, train, empower, coach and counsel, performance and salary reviews
• Direct the implementation of the payroll, reports, forecasts, inventory and budget for outlet operations
• Coordinate outlet operations with other hotel departments to ensure efficient guest service
• Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality
• Implement procedures to increase guest and employee satisfaction
• Exercise quality control for both food and beverage
• Maintain Hyatt standards of service and ensure their implementation
• Perform daily walk-through to ensure full compliance with Department of Health regulations and Hyatt Corporate standards
• Maintain communications with Corporate Office
• Coach and counsel employees to reflect Hyatt service standards and procedures
  Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.
  
  LOVE WHERE YOU WORK! - Hyatt is proud to be named to Fortune's list of " 100 Best Companies to Work For " for the tenth year in a row! With more than 127,000 colleagues across 65 countries, we embrace all cultures, races, ethnicities, genders, sexual orientations, ages, abilities, perspectives, and ways of thinking. Our culture is one that empowers every individual to be his or her best, and such authentic connection inspires the way we care for each other and for our guests.
  
  We care for people so they can be their best . Our colleagues enjoy:
  
  • Career Growth and Advancement - Hyatt believes strongly in promoting from within. We offer training, skills development & career mobility, providing opportunities for advancement at every level
  • Referral Bonuses up to $500.00 - for bringing new members to our team
  • Free and Discounted Room Nights - at Hyatt Hotels around the world
  • Free Parking - Downtown Austin in our on-site garage!
  • Discounted Bus Passes - subsidized by Hyatt, paid through payroll deduction
  • Paid Time Off - after 90 days of service
  • Financial Assistance - T uition & Gym reimbursement
  • Financial Perks - 401(k) w/ company match & discounted employee stock purchase plan
  • Employee Assistance - Daily employee meal, 24/7 emotional support, legal guidance, personal & financial resources
  • Discounts at various retailers - at Headspace, Apple, AT&T, Verizon and More!
    * Some benefits may require full-time status to qualify.
    
    Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identi ty, national origin, disability or protected veteran status.
    Qualifications:
    
    • Demonstrated ability to effectively interact with people
    • 4 years or more of progressive hotel F&B management experience (preferably with Hyatt)
    • Service oriented style with professional presentations skills
    • Proven leadership skills
    • Hotel/Hospitality degree an asset
    • Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, proven track record in high volume concept, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
    • Clear concise written and verbal communication skills
    • Must be proficient in Microsoft Word and Excel
    • Must have excellent organizational, interpersonal and administrative skills
    • Experience in implementing new food & beverage concepts

Keywords: Hyatt, Austin , Veterans Preferred - Director of Venues, Executive , Austin, Texas