Veterans Preferred - Front Office Manager

Company: Hyatt
Location: Austin
Posted on: March 29, 2025

Job Description:

Military Veterans are Encouraged to Apply. -The Driskill joined the Hyatt family of hotels in 2013 and has become a benchmark for the Unbound Collection by Hyatt. Since its opening in 1886 the hotel has been an integral part of the fabric in the city of Austin known for its legendary service and historical ties to Texas and Austin. This is an exciting leadership opportunity in the Rooms division with a growing company!

The Front Office Manager is responsible for all duties of the front desk operation which includes staff training, inter-department communications, and staff scheduling. The Front Office Manager should possess strong communication skills and demonstrate leadership abilities. In addition to assisting in the operation of the Front Office and guest services personnel, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction.

Duties include:

• Responsible for short- and long-term planning and the management of the hotel's Front Office operations
• Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans
• Maintain guest room inventory
• Coach and counsel employees to reflect Hyatt Service Standards and Procedures
• Perform all tasks of a Front Office Staff as needed to facilitate service
• Ensure all operations and cash/credit card handling are done per policies and procedures
• Maintain excellent communication with the housekeeping department
• Maintain information on prices, rates, specials, packages, programs, etc., while ensuring staff are trained in all areas
• Analyze, investigate, and resolve guest complaints
• Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and timetables
• Ensure proper staffing levels for customer service goals
  This position requires a flexible schedule, including working weekends and holidays.
  
  BENEFITS - LOVE WHERE YOU WORK! - Hyatt is proud to be named to Fortune's list of "100 Best Companies to Work For" for the tenth year in a row! With more than 127,000 colleagues across 65 countries, we embrace all cultures, races, ethnicities, genders, sexual orientations, ages, abilities, perspectives, and ways of thinking. Our culture is one that empowers every individual to be his or her best, and such authentic connection inspires the way we care for each other and for our guests.
  
  We care for people so they can be their best .
  
  • Career Growth and Advancement - Hyatt believes strongly in promoting from within. We offer training, skills development & career mobility, providing opportunities for advancement at every level
  • Affordable Benefits after 30 days - full-time colleagues are eligible for medical, dental, vision, life, LTD, STD
  • Referral Bonuses - for bringing new members to our team
  • Discounted Room Nights - at Hyatt Hotels around the world
  • 12 Free Hyatt Room Nights per year - after 90 days of service
  • Parking discounts - discounted parking in downtown Austin
  • Bus Passes - under $10/month, paid through payroll deduction
  • Paid Time Off - Vacation, Sick days and Holiday pay
  • Healthcare FSA - saves you money for medical expenses
  • Financial Perks - 401(k) w/ company match & discounted employee stock purchase plan
  • Employee Assistance Program - 24/7 emotional support, legal guidance, personal & financial resources
  • Discounts at various retailers - at Headspace, Apple, AT&T, Verizon and More!
    
    Hyatt/The Driskill is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
    Qualifications:
    
    • Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
    • 4 years or more of progressive hotel Rooms Management experience
    • Service oriented style with professional presentations skills
    • At least 2 years progressive management experience within the Rooms Division of a hotel
    • Hotel/Hospitality degree an asset
    • Must possess the following strengths: high energy, motivational leader, strong communicator, problem-solver, effective in providing exceptional customer service and ability to improve the bottom line
    • Clear concise written and verbal communication skills in English
    • Must be proficient in Microsoft Word, Excel, and Outlook
    • Must have excellent organizational, interpersonal, and administrative skills
    • Ability to manage several tasks at once

Keywords: Hyatt, Austin , Veterans Preferred - Front Office Manager, Executive , Austin, Texas