Field Service Engineer

Company: OpenArc
Location: Austin
Posted on: April 1, 2025

Job Description:

OpenArc - Empowering Your Career. As a leading IT staffing firm, we are dedicated to connecting talented professionals with your ideal opportunities. We are currently seeking a qualified Field Service Engineer to join our client's organization and contribute to their ongoing success.

The experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below.

Job summary

As a Field Service Engineer, you will be responsible for daily robot and system operation, repairs, maintenance, and spare parts management.. This role is primarily focused on maintaining high uptime on robotic systems, documenting performance, tracking fleet reliability, and training other team members. You will work closely with cross-functional teams providing feedback on how to implement this new system, improve the design, and integrate it with various other technologies
Responsibilities:

Report daily status of robots and connected equipment
Perform all activities related to system bring-up, troubleshooting, emergent service, preventative maintenance, and spare parts management
Document processes, work instructions, user manuals, troubleshooting guides, knowledgebase articles, FAQ's, training plans, and any other materials needed to maximize system uptime
Create status reports, dashboards, Pareto charts, and other analyses to show key metrics
Record and document system performance, issues, and suggestions for improvement
Travel to customer sites as necessary to perform system repairs, maintenance, and training
Support the integration of the fleet management platform with customer WMS, WES, and MES to enable deployment in customer facilities
Define requirements, prioritize tasks, and ensure timely customer support in close partnership with systems engineering and product management
Champion best practices in customer support, ensuring high standards of field service, scalability, and reliability
Collaborate with product, project, and engineering teams to support the design and implementation of scalable and resilient systems

Requirements:

Track record of owning all aspects of spares, repairs, and maintenance on early stage products
Problem-solving in high pressure situations at customer facilities against stringent SLA's
Solid understanding of automation equipment, fleet management systems, IoT, and related technologies
Excellent communication skills and demonstrated ability to present to company senior leadership and customer representatives
Be an agent of change, fostering a culture of collaboration, creativity, innovation, and continuous improvement
Ability to work alone or in a cross-functional team setting
Collaboration with product and engineering on Design for Serviceability analyses
International travel likely; passport highly desired

Experience with command line interface on PC systems
Familiarity with software systems, especially Linux, R-Viz, Plot Juggler, and ROS
Familiarity with Jira Service Management for issue ticketing, reporting, and tracking
Experience in deploying and integrating cloud-based platforms with warehouse and manufacturing management systems highly desired

At OpenArc, we prioritize your career success and strive to build exceptional technical teams for our clients. By understanding your experience and aspirations, we ensure to present you with rewarding and fulfilling opportunities.

As an employee of OpenArc and our clients, you will be eligible to participate in a comprehensive benefits package.


OpenArc is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: OpenArc, Austin , Field Service Engineer, IT / Software / Systems , Austin, Texas