Systems Coordinator

Company: United Way for Greater Austin
Location: Austin
Posted on: February 11, 2025

Job Description:

Description:United Way for Greater AustinSystems CoordinatorDepartment: System and OperationsRegular, Full-time, Non-Exempt Who we are:United Way for Greater Austin brings our community together to break economic barriers and build opportunity for all. We break the cycle of economic inequality - striving to create a vibrant, thriving community. Recognizing the urgency of addressing economic disparity, we focus on increasing the availability of high-quality early care and education and access to pivotal resources to dismantle economic barriers in Central Texas. Our united front includes dedicated donors, volunteers, corporate and civic partners, staff, and an engaged community. Together, we leverage data, coalitions, services, and advocacy to transform Central Texas, responding to urgent needs with lasting, impactful solutions. Who we want:We are seeking a detail-oriented and action-driven Systems Coordinator to play a key role in supporting and improving organizational systems in our Systems and Operations department, reporting directly to the Systems Manager. In this role, you will ensure smooth day-to-day operations, provide crucial administrative support, and enhance data integrity. In addition to Salesforce CRM implementation, training, maintenance, and promoting the adoption of tools and systems organization-wide, you will collaborate closely with various organization departments to identify process improvements and ensure meticulous attention to detail, which will support United Way for Greater Austin's mission to engage constituents effectively in the Central Texas region.Who you are:Action-oriented: Readily takes action on challenges, without unnecessary planning. You identify and seize new opportunities. You display a can-do attitude in good and bad times and step up to handle tough issues. Resilient: You are confident under pressure and maintain a positive attitude despite adversity. You manage crisis effectively, bounce back from setbacks, and grow from your hardships and negative experiences. Collaborates: You work cooperatively with all departments across the organization to achieve shared objectives and represent their interests while being fair to others and their area. You partner with others to get work done and credit others for their contributions and accomplishments - you garner the trust and support of others. Communicates effectively: You are effective in various communication settings: one-on-one, small and large groups, or among diverse styles and position levels. You attentively listen to others and adjust to fit the audience and the message. You provide timely and helpful information to others across the organization. You encourage the open expression of diverse ideas and opinions. Cultivates innovation: You come up with useful ideas that are new, better, or unique and introduce new ways of looking at problems. You can take a creative idea and put it into practice and you encourage diverse thinking to promote and nurture innovation. Customer focus: You gain insight into customer needs and identify opportunities that benefit the customer. You build and deliver solutions that meet customer expectations. You establish and maintain effective customer relationships. Resourcefulness: You marshal resources (people, funding, material, support) to get things done. You orchestrate multiple activities simultaneously to accomplish a goal. You get the most out of limited resources and apply knowledge of internal structures, processes, and culture to resource efforts. What you'll do:Systems Performance Monitoring:Manage the daily operations and enhancements of organizational systems, focusing on Salesforce CRM.Assist in integrating third-party applications such as Classy Management, GoodWorld Management, and Apsona Management for event management, mass email, donor acknowledgment, and document merge. Data Integrity & Maintenance:Collaborate with other United Way users and consultants on various systems tasks, including data cleaning, validation, and imports to ensure high-quality data standards.Execute donor acknowledgment processes, recognition, and reporting, including annual tax and gift receipts for all donors, in a timely manner.Training & Documentation:Assist in creating training materials and training new users to enhance system proficiency.Assist in creating and maintaining Standard Operating Procedures for the organization.Project Management:Coordinate cross-departmental system projects, ensuring alignment and communication between departments and stakeholders.Administrative & Operational Support:Provide general operations support and cross-train on full department tasks.Assist in facilitation and take notes during key internal and external meetings.What you'll bring:At least 2 years of software database experience with an emphasis on reporting, preferably Salesforce.Bachelor's degree, or the equivalent of employment experience within systems and operationsProven ability to clean, manage, and validate large data sets.Strong organizational skills and attention to detail.Excellent communication and collaboration skills.Experience with technical writing and providing end-user support.Demonstrated ability to manage projects and meet deadlines.Preferred Qualifications:Experience in non-profit organization experience, preferably in data, customer service, and operations.Familiarity with third-party donor management tools.What you'll receive:Dynamic and rewarding work environment.Competitive CompensationHybrid Work OptionEmployer 403(b) MatchingEmployer-Sponsored Health Insurance (for employees)Dental InsuranceVision InsuranceHealth Savings Account (HSA)Flexible Spending Account (FSA)Generous Paid Time Off (PTO)Paid Parental LeaveFMLAEmployee Assistance Program (EAP)This position is located in Austin, Texas, and reports directly to the Systems Manager.Notice: The job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Management has the right to assign or reassign duties and responsibilities at any time. United Way of Greater Austin is an at-will employer.Requirements:Compensation details: 24.04-24.04 Hourly WagePI5392c11cc4ac-25660-36860477

Keywords: United Way for Greater Austin, Austin , Systems Coordinator, Other , Austin, Texas