Redemption Specialist

Company: Credit Acceptance
Location: Austin
Posted on: April 4, 2025

Job Description:

Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally.Our Operations teams work with our consumers to promote great service, encourage them to bring their accounts current and resolve escalated issues. Team Members specialize in various segments of the contract life cycle to achieve the highest levels of performance. We are committed to providing career growth opportunities to our Team Members and we are proud of our record of promoting from within. Our flexible schedules, casual work environment and culture of having fun make this a Great Place to Work!About this Position:Professionally and respectfully persuade customers to pay in an effort to redeem the repossessed vehicle or reinstate the contract.Analyze the customers payment history and the circumstances of the repossession, and then make redemption payment arrangements within the guidelines of the department policy.Have phone and written contact with customers, repossession contractors and auction vendors.Support additional customer service requests.Outcomes & Activities:Redeem Vehicles: Using our call model, you will persuade customers to pay to redeem the repossessed vehicles. We will measure you on the number of accounts redeemedHandle Phone Calls: Spend up to 85% of your time handling customer phone callsProvide Support: Support customer requests, including processing one-time payment request over the phoneReceive and Act Upon Feedback: Be open to ongoing coaching and feedback aimed at improving performanceRemain compliant with our policies, processes, and legal requirementsPerform all other duties as assignedAdhere to attendance as outlined in the department attendance policyRequirements:High school diploma or GEDHigh speed internet connection with a minimum of 15mbps download speed Preferred:Previous customer service, sales and/or collection experiencePrevious experience working in a call center environmentExperience in the finance or automotive industryExperience in any position where you had to demonstrate persuasive skills and negotiation skillsPrevious experience with working on a dialerKnowledge and Skills:Communication: Tone of voice; ask open -ended, probing questions; professional; confidentOwnership: Own performance, receptive to feedback; applies feedback to improve, active participant in training & coaching sessionsListening: Active listening; understand customer's situation; recognize issues that prevent paymentLogic: Understand account history; critical thinking, problem-solving, ability to reasonEncourage: Good negotiator; ability to persuade customer to pay; assertive; create urgency with customerControl the Call: Set expectations; create accountability and resolution; maintain focus; call efficiencyTrust Building: Create and build trust; empathy; positive approach to creating resolution; collaborative approachTraining & Schedule Requirements:Training : 6 weeksMonday through Friday; 7:00 am - 4:00 pm CSTVirtual Training will be conducted beginning 5/5/2025Schedule : Central Standard Time (CST)Monday through Friday 11:00 am - 8:00 pmOnce a month on a Saturday 7:00 am-11:00 amMandatory overtime during peak season (January through March)Targeted Compensation: $19.50/hour, plus uncapped monthly bonus potential#CACWESTBenefitsExcellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to WorkOur Company Values:To be successful in this role, Team Members need to be:Positive by maintaining resiliency and focusing on solutionsRespectful by collaborating and actively listeningInsightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisionsDirect by effectively communicating and conveying courageEarnest by taking accountability, applying feedback and effectively planning and priority settingExpectations:Remain compliant with our policies processes and legal guidelinesAll other duties as assignedAttendance as required by departmentAdvice !We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term. If you are actively looking or starting to explore new opportunities, send us your application!P.S .We have great details around our stats, success, history and more. Were proud of our culture and are happy to share why lets talk!Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.Credit Acceptance is dedicated to providing a safe and inclusive working environment for all. As part of our Culture of Compliance, we are proud to be an Equal Opportunity Employer and value our culturally diverse workforce. All qualified applicants will receive consideration for employment regardless of the persons age, race, color, religion, sex, gender, sexual orientation, gender identity, national origin, veteran or disability status, criminal history, or any other legally protected characteristic. all team members demonstrate mutual respect for one another. All qualified applicants will receive consideration for employment without regard to protected characteristics like age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.California Residents: Please click here for the California Consumer Privacy Act (CCPA) notice regarding the personal information Credit Acceptance may collect from you.by Jobble

Keywords: Credit Acceptance, Austin , Redemption Specialist, Other , Austin, Texas