Genesys Engineer/IVR architect

Company: Sygna LLC
Location: Austin
Posted on: April 20, 2025

Job Description:

Role- Genesys Engineer/Voice Engineer/ IVR Architect

Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants.

Location - Austin, TX/Hybrid onsite

Client - Apple Inc



We are looking to add a resource for the Genesys Routing team. This person should have had routing experience in the past. Our preference would be to have this resource available in Austin



Responsibilities include:

- Act as the technical lead for the CCTech routing team

- Work with the Apple business teams and routing team to arrive at appropriate designs to meet project objectives

- Work in a very dynamic environment, collaborating with various teams to meet project goals



Skills needed:

- Expertise in Genesys ORS application development

- Expertise in Genesys IRD application development

- Expertise in Genesys framework and exposure on genesys reporting

- Expertise in Cloud CX

- Experience in developing javascript code

- Good communication skills

- Good analytical skills and ability to research and present findings

- Ability to multi-task

- Strong team player with excellent collaboration skills

- Pro-active and able to work on own initiative



Skill Sets Niche Skill Experience Preference

Telephony Applications

Routing

Genesys

Genesys Core and Voice

JavaScript

Keywords: Sygna LLC, Austin , Genesys Engineer/IVR architect, Professions , Austin, Texas