Participant Services Representative
Company: NTT DATA
Location: San Antonio
Posted on: September 28, 2024
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Job Description:
**Job Description Summary:** Verify insurance coverage for new
and existing patients, process patient prescription needs, and
provide excellent customer service in a fast-paced call center
environment.
Participant Service Representative - Insurance Verification
**Job Responsibilities:**
* Verify insurance coverage for potential new clients and re-verify
coverage for existing patients to process patient prescription
needs successfully
* Provide information on equipment, supplies, and services to
patients and referral sources
* Process telephone orders by preparing patient paperwork,
verifying insurance, and completing necessary paperwork
* Coordinate the delivery, set-up, and pick-up of equipment,
supplies, and services with appropriate personnel
* Maintain accurate files of patient account profile information
and referral source data
* Resolve patient complaints by identifying problems and
coordinating corrective action
**Key Skills:**
* Strong attention to detail and analytical skills
* Effective communication and problem-solving skills
* Ability to work in a team environment and meet individual
performance goals
* Basic knowledge of insurance concepts, including drug cards,
major medical benefits, and per diem coverage
* Ability to read and interpret policies, procedures, and
instructions
**Requirements:**
* Minimum of 1 year in a customer service or call center
environment
* 1 year of experience using Microsoft Outlook, Word, and Excel in
a work setting
* Verifiable High School diploma or GED is required
**About NTT Data Services:**
NTT DATA Services is a recognized leader in IT and business
services, providing cloud, data, and applications solutions to
clients worldwide. As part of NTT DATA, a $30 billion global
innovator, we help clients transform through business and
technology consulting, industry and digital solutions, applications
development and management, managed edge-to-cloud infrastructure
services, BPO, systems integration, and global data centers. We are
committed to creating a diverse and inclusive environment for all
employees.
Keywords: NTT DATA, Austin , Participant Services Representative, Sales , San Antonio, Texas
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