Remote Call Center Agent
Company: VirtualVocations
Location: Austin
Posted on: February 6, 2025
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Job Description:
A company is looking for a Home Services Call Center Agent
(ServiceTitan CRM Specialist).
Key Responsibilities:
Collect and input caller information accurately to qualify leads in
the client's CRM
Follow account-specific instructions for appointment scheduling and
call transfer procedures
Manage call control while providing exceptional customer service
and meet productivity goals
Required Qualifications:
2+ years of experience in a high-volume virtual call center
1+ years of experience in a customer-facing role, preferably in the
home services or HVAC industry
Experience with ServiceTitan, HouseCall Pro, or Sera CRM
Ability to type 30 wpm with 94% accuracy
Must pass a criminal background check and pre-employment drug
screening
Keywords: VirtualVocations, Austin , Remote Call Center Agent, Sales , Austin, Texas
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